Privacy Policy

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1. Who We Are

Healthville provides comprehensive cancer support services, combining certified human coaching with AI-driven virtual concierge assistance. Our services include the Cancer Health and Wellness Coach Training Program and access to a global support provider ecosystem.

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2. Information We Collect

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a. Information You Provide Directly

• Name, email, phone number
• Health history and preferences (voluntarily shared)
• Payment details during registration
• Professional background (for coach training applicants)

b. Information We Collect Automatically

• Browser and device information
• Site interaction data (e.g., page views, session duration)

3. How We Use Your Information

We use your data to:

• Enroll you in training programs or services
• Personalize support via coaches or concierge
• Facilitate payment and communication
• Analyze service use to improve offerings
• Generate anonymized insights for research and partnerships

4. Sharing and Disclosure

We do not sell personal data. We may share:

• With certified coaches and staff (only as needed)
• With service providers under contract (e.g., hosting, analytics)
• With research partners in anonymized form
• When legally required (e.g., subpoenas, public health law)

5. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Withdraw consent
• Request deletion (where legally permissible)

Contact Us to exercise these rights.

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6. Data Security

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We use encryption, access control, and monitoring to secure data. Health data is stored in compliance with Canadian privacy laws (PIPEDA).

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7. Cookies

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Our website uses cookies to improve functionality and performance. You can modify your browser settings to reject cookies.

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8. Retention

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We retain your data only as long as needed for the purposes outlined here or as required by law.

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9. International Access

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If accessed outside Canada, your data remains protected under equivalent safeguards and contractual terms.

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10. Policy Updates

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We may update this policy. Changes will be posted with a new effective date.

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11. Contact

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Contact us

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